We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data.

Terms we use in this policy

When we say “TrustedEval”, “we”, “our”, or “us”, we mean TrustedEval A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.

When we say “website”, “platform” or “service”, we mean all of TrustedEval’s websites, applications and other services.

When we say “public personal data”, we mean personal data published on our website which anyone on the internet and allowed on our site can access, and when we say “private personal data” we mean personal data we don’t publish on our website.

Third-party websites

Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.

We’re an open platform

When you write a review, the review and your TrustedEval profile will be visible to anyone who visits our platform. When someone clicks on your profile, they can see your country location and all the reviews you’ve written, including the locations and products you’ve reviewed, and any photos or videos submitted with your reviews. Similarly, if you’re a business user and reply to a review about your company, this will also be visible on our platform. We consider all of this information to be public personal data. You can share as much or as little personal information as you want when creating your TrustedEval profile and username. 

Personal data we collect

Personal data is any information that relates to an identifiable individual. When you create a TrustedEval user account, write a review, create a business account on behalf of your company, or otherwise use our platform or services, we may collect and process personal data about you. Please see the “Who may access your personal data?” section for more information about who can access it.

We ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others.

We may collect the following public and private personal data:

Public personal data

• User account information: Your username, photo, country location.

• Information about reviews and ratings, including:

  • Which business you reviewed.

  • Which product you reviewed.

  • The date you wrote your review.

  • Whether you wrote a service review, a location review, or a product review.

  • Your review content and star rating.

  • Your product photos or videos (if you provide them together with your product review).

  • The location of the business you reviewed.

  • The date of your experience with the business you wrote the review about.

• Information about finding reviews “useful”: how many people find your review “useful”, and if you click “useful” on someone else’s review.

• Social networks: You can connect your TrustedEval profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:

  • Name and/or username.

  • Profile photo.

Before your request to connect your TrustedEval profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your TrustedEval profile via your TrustedEval account at any time. Trustpilot will then remove your social network unique ID, and disconnect/revoke TrustedEval from your social network. However, your social network profile picture will remain on your TrustedEval profile unless you change it and we will retain your name and email address.

If you are a TrustedEval business account holder, we may also collect the following public personal data:

• Business account information: Your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers, your company address, and country.

• Replies to reviews from your business account: Your name, company details, the information you state in the reply to a review, the date you wrote your reply.

Private personal data

• User account information: Your password and your preferred language.

• Contact information: Your name and email address or any other contact details you may provide to us from time to time, whether provided directly to TrustedEval or from social networks.

• Information about reviews and ratings, including:

• The dates you wrote your review, made any edits, or deleted the review.

• Your reference number, order ID or similar (if you or the business provided one). If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose(s) stated in the request.

• Device and location information: Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.

• Usage and profiling information: Your TrustedEval search history, how you've interacted with our platform, or emails we send to you, including time you spend on our site, features or functions you’ve accessed, metadata and event data, marketing emails you’ve opened and links you’ve clicked.